Frequently Asked Questions

Everything about copper, your order and the products. Can't find your question? Send us a message.

Copper basics

What are the properties of pure copper?

Copper is a soft, highly workable metal with excellent electrical and thermal conductivity. It reacts to air, water and touch, which means it develops a natural patina over time — a sign of use, not a flaw. Our products are made of solid, uncoated copper: RTC Laboratory in Moradabad measured 99.21% copper and 0.75% zinc, a small share that comes with the casting process.

How do I take care of my copper product?

Rinse your product with water after use and dry it right away; copper looks its best when it isn't left damp for long. Want to keep the shine? Polish it occasionally with a copper polish or a mix of lemon and salt. Prefer to let a natural patina develop? Then there's nothing to do — that's part of real, uncoated copper.

Does copper discolor over time?

Yes, and that's normal. Uncoated copper reacts to air, water and touch, developing a brown to dark surface patina. That's not a defect but a sign of real, solid copper. Want the original shine back? Simply polish it up; leave the patina alone and it will deepen naturally over time.

Is copper safe for the skin?

Yes. Our products are solid copper and tested for skin and food contact according to European standards. URS Products and Testing also examined the material for nineteen heavy metals, none of which were found.

So why isn't it 100% pure copper?

Solid copper is cast, not chemically purified to laboratory purity, and that casting process always leaves a small trace element behind. RTC Laboratory in Moradabad measured 99.21% copper and 0.75% zinc in our products, according to ASTM-1621 and IS-228. That small share of zinc is simply part of pure, solid copper and isn't added afterwards; it doesn't make the product any less pure or any less suitable for skin contact.

What's the difference between hammered and smooth copper?

Smooth copper has an even, calm surface with a clear, mirror-like shine. Hammered copper is worked by hand into a pattern of small facets, so it catches the light differently and the surface gets a livelier, handcrafted character. The material and quality are identical for both finishes; it's purely a matter of taste.

Which product suits me?

That depends on the ritual you want to give copper a place in. For everyday drinking, the water bottle, cup, mug and jug are a good fit; for wearing and self-care, the bracelet and tongue scraper; for energy and harmonization, the pyramid and the tensor ring; and for the garden, the electroculture rods. Use our guide on the shop page if you're unsure, or browse the full range.

Order and shipping

How do I place an order?

Choose your product, add it to your cart and check out securely.

Which payment methods do you accept?

iDEAL, PayPal, Klarna, bank transfer, credit card and Bancontact.

How long does shipping take?

Shipping within the Netherlands and Belgium is free, with delivery in a few business days. For the rest of Europe, shipping costs vary by country; you'll see the exact cost and expected delivery time at checkout, before you pay.

Can I track my order?

Yes, via the track & trace page with the tracking number from your shipping email.

How do I contact customer service?

Via the contact form or info@kopero.nl.

How do I sign up for the newsletter?

You'll find the sign-up field for the newsletter at the bottom of the website.

Can I change or cancel my order afterwards?

Contact us as soon as possible via the contact form or info@kopero.nl. If your order hasn't been processed yet, we're happy to adjust or cancel it. If it's already been shipped, you can use our return policy once you've received the package.

Can I get a discount on large (business) orders?

Yes, contact us via info@kopero.nl with an indication of the quantities you're after. We're happy to think along with you on a suitable proposal for larger or business orders.

Product and returns

How did Kopero come about?

For centuries, copper simply sat on the table: as a cup, as cookware, as jewelry. Somewhere along the way it faded into the background, stainless steel and plastic took over, and copper became mostly something for the pipes, not something you'd drink from anymore. We thought that was a shame, because copper does more than just look good. It contributes to normal energy metabolism and helps protect cells from oxidative stress, two recognized European health claims for copper. In Ayurveda, water that has stood in copper overnight (Tamra Jal) has been drunk for thousands of years, and copper surfaces are known for their ability to kill bacteria. Kopero was created to give that combination — the practical benefit and the older tradition — a place in your daily life again: solid copper you can actually use, to drink from, to wear, to work with in the garden.

How do I clean the copper products?

Wash the product by hand with water and dry it well right away; the dishwasher isn't suitable for solid copper. For drinkware: always rinse thoroughly with water after use. To remove stubborn buildup, fingerprints or a dull shine, rub the copper with a slice of lemon and some salt or use a copper polish, then rinse and dry well afterwards.

How long do the products last?

Our products are solid copper, the same material inside and out, with no lacquer or coating on top. So there's nothing that can wear off or flake away: with normal use and care, it lasts for many years. Scratches and patina are part of the material and don't affect its function; you can polish the surface back to its original shine at any time.

Can I return my order?

Yes, within 30 days. See also the refund policy.

What can I do if I received a damaged product?

Contact us via the contact form, and we'll solve it together.

What if I'm not satisfied with my order?

You have a 30-day cooling-off period. Not satisfied? Then you'll get your money back — see the refund policy.

Can't find your question?

Send us a message. We usually reply within 24 hours.