Shipping policy
We ship directly from our warehouse in Tilburg, the Netherlands. Order on a weekday before 11:30 pm and your parcel leaves the same evening; across Europe it usually arrives within two to three working days.
Shipping cost and delivery time by country
The delivery time below is the number of working days after dispatch. It is an estimate based on what the carrier normally manages, not a firm commitment.
| Country | Shipping cost | Delivery time |
|---|---|---|
| Netherlands | €4,95 | 1 working day |
| Belgium | €6,95 | 1 working day |
| Germany | €8,95 | 2-3 working days |
| France | €8,95 | 2-3 working days |
| Luxembourg | €8,95 | 2-3 working days |
| Austria | €8,95 | 2-3 working days |
| Finland | €13,95 | 2-3 working days |
| Estonia | €14,95 | 2-3 working days |
| Ireland | €14,95 | 2-3 working days |
| Latvia | €14,95 | 2-3 working days |
| Monaco | €14,95 | 2-3 working days |
| Portugal | €14,95 | 2-3 working days |
| Slovenia | €14,95 | 2-3 working days |
| Slovakia | €14,95 | 2-3 working days |
| Spain | €14,95 | 2-3 working days |
| Denmark | 87 kr | 2-3 working days |
| Sweden | 159 kr | 2-3 working days |
| Norway | €19,95 | 2-3 working days |
| United Kingdom | €19,95 | 2-3 working days |
| Switzerland | €19,95 | 2-3 working days |
| Greece | €32,95 | 2-3 working days |
| Italy | €38,95 | 2-3 working days |
| Croatia | €38,95 | 2-3 working days |
| Lithuania | €39,95 | 2-3 working days |
All amounts include VAT. You also see the shipping cost at checkout, before you complete the order. Within the EU no import duties or other charges are added. We do ship to Norway, the United Kingdom and Switzerland, but there customs may charge import duties and local VAT on delivery, and clearance time is added to the delivery time. If your country is not listed, we do not deliver there yet.
Tracking your order
As soon as your parcel leaves, you get an email with a tracking code. Use it to follow your order on the carrier's site or through our tracking page.
If something goes wrong on the way
Until you, or someone you have named, receives the parcel, the risk is ours. If your order is damaged or lost on the way, we sort it out: you get a new product or your money back. You do not need to take out any insurance.
If you still have not received anything five working days after the dispatch notice, email us at info@kopero.nl. We will chase it with the carrier.
Collection
Collecting in person is not possible. We work from a warehouse, not a shop.
Returning something
You have thirty days to change your mind. How that works is set out in our refund policy.